Terms of Use

Last updated: October 26, 2026

In short: Poolora gives you pool chemistry estimates. Always follow your product labels. Poolora Pro is a subscription you can cancel anytime. On the web, orders are processed by Paddle.com, our reseller and Merchant of Record.

1. Who we are and this agreement

These Terms of Use ("Terms") are an agreement between you and Poolora ("Poolora", "we", "us"), the sole proprietor brand that operates poolora.info, the Poolora web app at poolora.info/app and the Poolora iPhone app (together, the "Service"). By using the Service you agree to these Terms. If you don't agree, please don't use the Service. Questions: support@poolora.info.

2. The Service

Poolora calculates pool volume, chemical doses for the products you enter, water balance (CSI) and a step-by-step plan, and tells you when it's safe to swim according to your chlorine's label.

• Free: pool volume, one pool, chlorine dose with your product and the "Can I swim?" verdict. In the web app, the doses in your plan are shown with a free account.
• Poolora Pro: pH, alkalinity, calcium, stabilizer and salt doses, water balance (CSI), the complete plan, the green and cloudy water assistant, history and charts, and more than one pool. In the iPhone app Pro also includes reminders.

Poolora Pro is a digital service. You get access in the web app (or in the iPhone app, if you bought it there) as soon as your purchase or free trial starts. Nothing is shipped.

3. Estimates, not professional advice

Doses and plans are estimates based on the numbers you enter (pool volume, product strength and test results). Test kits, product strengths and real pools vary. You are responsible for checking your inputs, reading and following every product label, adding one product at a time and handling pool chemicals safely. Never mix chemicals. Poolora does not replace a pool professional, and when in doubt you should consult one. In an exposure emergency in the US, call Poison Control at 1-800-222-1222 or 911.

4. Purchases on the web (Paddle)

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payment, taxes, invoices, payment-related customer service and refunds for web orders, under the Paddle Buyer Terms. When you buy, you also accept Paddle's terms, and the contract for the purchase is with Paddle as reseller. Your use of Poolora Pro remains governed by these Terms.

5. Subscriptions, free trial and cancellation

• Plans: Poolora Pro Annual, US$29.99 per year, and Poolora Pro Monthly, US$4.99 per month. Prices are in US dollars. Depending on where you live, sales tax or VAT may be added at checkout.
• Free week on the web, no card: when you create a free account in the web app, you get Poolora Pro free for 7 days. It's once per person, only for accounts that haven't had Pro before, and we don't ask for payment details or charge anything. When the 7 days end, your account goes back to the free features automatically unless you choose a plan. Creating extra accounts to get more free weeks isn't allowed.
• Free trial: the annual plan includes a 7-day free trial for new subscribers. If you don't cancel before the trial ends, the annual price is charged at the end of the trial.
• Renewal: subscriptions renew automatically at the end of each period and are charged to the payment method you used, until you cancel.
• Cancellation: cancel anytime from the link in your receipt email or at paddle.net. Cancelling stops future renewals; you keep Pro until the end of the period you already paid for.
• Price changes: we'll tell you before a new price applies to your subscription. It takes effect at your next renewal, and you can cancel before then.
• Refunds: see our Refund Policy.

6. Purchases in the iPhone app

Subscriptions bought in the iPhone app are sold and billed by Apple through the App Store, and Apple's terms and its Standard End User License Agreement also apply. You manage or cancel them in your App Store account settings, and refunds for them are handled by Apple. A subscription bought on the web unlocks Pro in the web app, in any browser where you sign in; one bought in the iPhone app unlocks Pro in the iPhone app. If you need help with either, write to us.

7. Your account and your data

In the web app, a free account shows the doses in your plan and gives new accounts the free week of Pro. To create it, buy or restore Pro you sign in with Google or with a link sent to your email; Pro is linked to that account, so keep access to it. The iPhone app doesn't need an account. Your pools, products and tests are stored on your device or in your browser, not in your account. See our Privacy Policy. If you clear your browser's data, the information saved in the web app is deleted and we can't recover it.

8. Acceptable use

You agree not to:

• use the Service for anything unlawful, fraudulent or to send spam;
• infringe our or anyone else's intellectual property;
• interfere with the security or operation of the Service, including by introducing malware, probing or testing for vulnerabilities, scraping or overloading it;
• copy, resell, or reverse engineer the Service, except where the law allows it.

9. Intellectual property

Poolora owns the Service and its content, design, calculations and software, and all related intellectual property. We give you a personal, non-exclusive, non-transferable and revocable license to use the Service under these Terms.

10. Availability and changes

We work to keep the Service accurate and available, but we don't guarantee that it will be uninterrupted or error-free. We may improve, change or remove features. If a change materially reduces what you paid for, you can cancel and ask for a refund under our Refund Policy.

11. Suspension and termination

We may suspend or end your access to the Service if you materially breach these Terms, if a payment fails or is reversed, if there is a fraud or security risk, or for repeated or serious violations. You can stop using the Service at any time.

12. Disclaimer and limitation of liability

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties and we are not liable for indirect or consequential damages, or for damage caused by how chemicals are bought, stored, mixed or applied. To the extent the law allows, our total liability is limited to the amount you paid for the Service in the 12 months before the claim. Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived.

13. Changes to these Terms

If we update these Terms, we'll post the new version here with a new date. Continuing to use the Service after an update means you accept it.

14. Contact

Poolora · support@poolora.info · Support