Privacy Policy

Last updated: October 26, 2026

In short: In the web app, a free account (Google or your email) shows the doses in your plan and gives new accounts Pro free for 7 days, without a card; it also lets your subscription work on any browser. The iPhone app needs no account. Your pools, products and water tests stay on your device or in your browser. Apple (iPhone) or Paddle (web) handles payments. We don't sell or share your personal information.

1. Who we are

Poolora ("we", "us") is the sole proprietor brand behind the Poolora iPhone app, the web app at poolora.info/app and this website. Poolora is the controller of the personal data described in this policy. Privacy contact: support@poolora.info.

2. Information stored on your device or in your browser

To calculate your doses, the app stores:

• Pool details: name, shape, measurements, volume and surface type.
• The products you add and their strength (for example, 10% liquid chlorine).
• Your water test results and their dates.
• Settings such as language, units and reminder times.

In the iPhone app this stays on your iPhone. In the web app it's saved in your browser's local storage on your computer or phone. It is not sent to us and we cannot see it.

3. Your account on the web

To create your free account, buy or restore Pro on the web you sign in with your Google account or with a sign-in link we email you. No passwords. We use Google Firebase Authentication for this. It keeps your email address, a user ID, how and when you signed in and, if you use Google, the name and profile photo Google shares. We use the user ID only to link your Pro subscription to your account (it's shared with RevenueCat, see below) and your email to help you in support. Your pools and tests are not stored in your account. When you create your account, our server checks with RevenueCat whether that account has had Pro before and, if not, turns on Pro for 7 days. See the Firebase privacy information.

4. Purchases

On the web. Web orders are processed by Paddle.com, our online reseller and Merchant of Record. Paddle collects the information needed to take payment, calculate taxes and prevent fraud, such as your name, email address, billing country and postal code, payment details and IP address, and handles it as an independent controller under the Paddle Privacy Notice. We never receive your full card details. From Paddle we receive your email address, country and the details of your order (product, price, currency, dates and status), which we use to provide Pro, answer support and refund requests and keep accounting records.

In the iPhone app. Payments are processed by Apple through the App Store. We never receive your payment card details. See Apple's Privacy Policy.

Subscription management. We use RevenueCat to know who has Pro, on both the web and iPhone. RevenueCat receives an identifier (a random one created by the app, or your account's user ID on the web), your email address if you're signed in on the web, your Poolora purchase and subscription history, and basic technical information needed to validate purchases (such as app version, operating system or browser, and store country). See the RevenueCat Privacy Policy.

5. Why we use your information and our legal bases

• To provide the Service and Pro, keep your web account, process orders, restore purchases and handle refunds: performance of our contract with you.
• To keep tax and accounting records of orders: legal obligation.
• To answer your messages, prevent fraud, protect the Service and understand subscription totals: our legitimate interests, which don't override your rights.
• To send you the checklist and pool care reminders you asked for by email: your consent, which you can withdraw at any time with the unsubscribe link in every email.
• To measure our ads and show them again to people who visited poolora.info (retargeting): our legitimate interests in promoting Poolora.

6. Support emails

If you write to us, we use your email address and what you tell us to answer you.

7. This website and the web app

poolora.info has no analytics. Our hosting provider processes standard technical data, such as IP address, browser type, pages requested and time, to deliver and protect the site, and keeps server logs for a limited time.

Ads and ad measurement. We advertise Poolora on search engines and on other websites. On this website and in the web app we use the Google Ads tag, the Microsoft Advertising (UET) tag, the Meta Pixel and the Taboola Pixel. They measure which ads lead to someone reading an article, setting up a pool, seeing their dose, creating a free account, leaving their email, opening the purchase screen, starting a checkout, starting a free trial or subscribing, and let us show our ads again to people who visited poolora.info (retargeting) and leave out people who already subscribed. These tags may set cookies and send Google, Microsoft, Meta or Taboola the ad click identifier, the page, your browser and device type, your IP address and the action taken (for example, "started a trial" and its value). When you start a trial or subscribe, we may also send Google your email address, which the Google tag encrypts (hashes) before it is sent, so Google can match the subscription to an ad click (enhanced conversions). We don't send your email address to Microsoft, Meta or Taboola. Each of them handles this information under its own privacy policy: Google, Microsoft, Meta and Taboola.

When you arrive from an ad or from one of our guides, the web app saves the ad click identifier and the campaign, ad group and keyword in your browser and adds them to your subscription record at RevenueCat, so we can see which ads and pages bring subscribers.

In the European Economic Area, the United Kingdom and Switzerland, the Google tag runs in consent mode with advertising storage turned off by default. If your device's time zone is in Europe, the Meta Pixel and the Taboola Pixel are not loaded at all.

Email checklist and reminders. If you leave your email address in one of the boxes on this website or in the web app and tick the consent box, we send you the 7-day clear water checklist and occasional pool care reminders and tips about Poolora, including offers for Poolora Pro. We store your email address, the language, the page where you signed up, where your visit came from (for example, a search ad) and the date and time you gave consent. Our email provider, Brevo, stores this list and sends the emails on our behalf. You can unsubscribe at any time with the link in every email.

Free week emails. If you tick the box when you create your free account, we email you before your free week of Pro ends and when it ends, plus a weekly reminder to test your water, including offers for Poolora Pro. We store your email address, your first name if Google shares it, the language, when your free week ends, where your visit came from and the date and time you gave consent. Brevo sends these emails on our behalf. You can unsubscribe at any time with the link in every email. If you don't tick the box, we don't send them.

8. Cookies and local storage

We use advertising cookies (ad measurement and retargeting) only as described in section 7. The web app also uses your browser's local storage, which is strictly necessary for the Service, to save your pools, products, tests and settings, an anonymous purchase identifier used to unlock Pro and, if you sign in, your session. Google's sign-in window may use its own cookies. When you open the checkout, Paddle may use cookies needed for payment and fraud prevention; see the Paddle Privacy Notice.

9. Who receives information

• Paddle.com, our reseller and Merchant of Record for web orders.
• Apple, for purchases in the iPhone app.
• RevenueCat, for subscription management.
• Google (Firebase Authentication), for signing in on the web.
• Google (Google Ads), Microsoft (Microsoft Advertising), Meta (Facebook and Instagram) and Taboola, to measure our ads and show them to past visitors (section 7).
• Brevo, to keep our email list and send the checklist and reminders you asked for (section 7).
• Our hosting and email providers, to run the website and our support mailbox.
• Professional advisers, such as accountants, and authorities when the law requires it.

We don't sell your personal information for money. We share limited information with Google, Microsoft, Meta and Taboola to measure our own ads and to show our ads to people who visited poolora.info, as described in section 7. Some US state laws may call this "sharing" or "targeted advertising"; you can opt out as described in section 15.

10. International transfers

Our providers may process information in the United States and other countries. Where the law requires it, they use safeguards such as the European Commission's Standard Contractual Clauses.

11. How long we keep data

• Data on your device or in your browser: until you delete it.
• Web account (email and user ID): until you ask us to delete it.
• Order and subscription records: while your subscription is active and afterwards for as long as tax and accounting laws require.
• Support emails: up to 2 years after our last exchange.
• Email list: until you unsubscribe. We keep the record of your consent and unsubscribe for as long as anti-spam laws require.
• Server logs: for a limited time set by our hosting provider.
• Ad audiences (lists of visitors for our ads): we set them to keep each person for 3 to 30 days, and up to 18 months on the list of subscribers we leave out of our ads. The ad platforms keep their own data under their own policies.

12. Your rights

Depending on where you live (for example, in the EU, UK or California), you may have the right to access, correct, delete, restrict or object to the use of your personal data, to receive a copy of it, and to withdraw consent. Write to support@poolora.info and we'll answer within one month. You can also complain to your local data protection authority. For data Paddle holds as Merchant of Record, you can also contact Paddle. We don't sell or share personal information, and we won't treat you differently for using your rights.

13. Security

The site and web app use HTTPS. We keep as little personal data as possible, and our providers use industry-standard security.

14. Children

Poolora is not directed to children under 13 (16 in the EU), and we don't knowingly collect their personal information.

15. Your choices

• Delete a pool: Settings → Edit pool → Delete pool. This also deletes that pool's tests.
• Delete everything: delete the iPhone app, or clear this site's data in your browser settings.
• Sign out or delete your web account: sign out in Settings → Account; to delete your account, write to us from its email.
• Ads: block third-party cookies or turn on your browser's tracking protection; Poolora works the same without the ad tags. You can also manage the ads you see at myadcenter.google.com (Google), facebook.com/adpreferences (Meta) and through Taboola's privacy policy.
• Stop our emails: use the unsubscribe link at the bottom of any email, or write to us.
• Cancel a subscription: on the web, from your receipt email or at paddle.net; on iPhone, Settings → your name → Subscriptions.

16. Changes

If this policy changes, we'll update this page and the date at the top.

17. Contact

Poolora · support@poolora.info