Support

In your browser, on your device. Use the same browser to see them again. Clearing your browsing data or using a private window deletes them. Your Pro subscription is not affected: it goes with your account.

Open poolora.info/app → Settings → Account → Sign in, with the same Google account or email you used to buy. Pro unlocks right away. Can't get in? Email us from the address on your Paddle receipt.

Use the link in your receipt email, or go to paddle.net and find your order with your email. You keep Pro until the end of the period you paid for.

Within 14 days of any charge you get a full refund. Request it at paddle.net or write to us. See the Refund Policy.

Open the app → Settings → Poolora Pro → Unlock with Pro → Restore purchases. Use the same Apple ID you bought with.

On your iPhone: Settings → your name → Subscriptions → Poolora → Cancel Subscription. Cancel at least 24 hours before it renews. Deleting the app does not cancel it.

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

Check your pool volume, the strength (%) of your product on its label, the units in Settings (US or metric) and the numbers you typed from your test. Run the pump, retest and compare. If it still looks off, email us the numbers and we'll review them.

Delete a pool in Settings → Edit pool → Delete pool (its tests are deleted too). To remove everything, delete the iPhone app or clear this site's data in your browser. See the Privacy Policy.

The iPhone app works offline. The web app needs a connection to open; once open, calculations run in your browser. Buying or restoring Pro needs a connection.