PooloraRefund Policy
Last updated: October 20, 2026
In short: if Poolora Pro isn't right for you, ask for a full refund within 14 days of any charge. No questions asked.
Web purchases (Paddle)
- Free trial: if you cancel before your 7-day free trial ends, you're not charged.
- 14-day money-back guarantee: you can get a full refund of any Poolora Pro charge, the first payment or a renewal, if you ask within 14 days of that charge.
- After 14 days: we review requests case by case, for example if the Service didn't work as described.
- Your legal rights come first: if the law where you live gives you more (for example, the 14-day right of withdrawal in the EU and UK), those rights apply too.
How to request a refund
Web orders are processed by Paddle.com, our reseller and Merchant of Record, so Paddle issues refunds. Any of these works:
- Go to paddle.net, find your order with the email you used, and choose to request a refund.
- Use the link in your receipt email from Paddle.
- Write to support@poolora.info from the email on your receipt and we'll process it with Paddle.
The money goes back to your original payment method, usually within 14 days of approval; your bank may take a few extra days to show it. When a refund is issued, Poolora Pro access for that purchase ends.
iPhone app purchases (Apple)
Subscriptions bought in the iPhone app are billed by Apple, and only Apple can refund them. Request it at reportaproblem.apple.com.
Cancelling vs. refunding
Cancelling stops future renewals; it doesn't refund the current period. You can cancel anytime from your receipt email or at paddle.net and keep Pro until the period ends. See the Terms of Use.