Support

Write to support@poolora.info in English or Spanish. Include your iPhone model, iOS version and a screenshot if something looks wrong.

Common questions

How do I restore my purchase?

Open the app → Settings → Poolora Pro → Unlock with Pro → Restore purchases. Use the same Apple ID you bought with.

How do I cancel my subscription?

On your iPhone: Settings → your name → Subscriptions → Poolora → Cancel Subscription. Cancel at least 24 hours before it renews. Deleting the app does not cancel it.

How do I ask for a refund?

Refunds are handled by Apple at reportaproblem.apple.com.

A dose looks wrong. What should I check?

Check your pool volume, the strength (%) of your product on its label, the units in Settings (US or metric) and the numbers you typed from your test. Run the pump, retest and compare. If it still looks off, email us the numbers and we'll review them.

How do I delete my data?

Delete a pool in Settings → Edit pool → Delete pool (its tests are deleted too), or delete the app to remove everything from your device. See the Privacy Policy.

Does it work without internet?

Yes. Doses, plans and history work offline. Buying or restoring Pro needs a connection.

Chemical safety

Add one product at a time with the pump running. Never mix products, and never add acid and chlorine together.
Always follow your product label and keep chemicals stored apart, away from children.
In the US, if someone is exposed to pool chemicals, call Poison Control at 1-800-222-1222, or 911 in an emergency.